At Vistrian, we take great pride in our relationship with customers. The focal point of that relationship is our customer support program. Vistrian Support Centers located around the globe provide top-notch support services to large, multi-national companies around the world.
Each of the Vistrian global Support Centers are staffed with highly trained support personnel who are knowledgeable about not only Vistrian solutions, but also other manufacturing equipment technologies. This enables operations personnel to quickly diagnose and resolve even the most complex issues.
Remote Managed Services
Vistrian analysts and equipment engineers can provide remote professional services on an annual basis. Clients of remote services provide Vistrian Support Center personnel with secure remote network access to the customer’s Vistrian infrastructure.
Remote services include:
- Remote monitoring
- System software updates
- Configuration support
- Proactive log analysis to identify potential issues
- Remote troubleshooting and issue resolution
All Remote Managed Services engagements include:
- A statement of work detailing the client’s specific requirements
- Regular project monitoring meetings
Vistrian customers can select from three available levels of support:
|Vistrian Total Support (VTS)|
|Product anomaly diagnosis|
|Notification of product improvements, revisions, updates, additions, modifications and minor enhancements (“Releases”)|
|Next Business Day (NBD) advance replacement of Vistrian software components|
|Vistrian Total Support plus Onsite (VTSO)|
|Additional product anomaly diagnosis|
|Installation of replacements for defective infrastructure software and /or software upgrades|
|Vistrian Total Support plus Onsite – Next Business Day (VTSO – NBD)|
|VTSO – NBD adds a next day, onsite response guarantee to the services provided by VTSO level support|
|Available in San Francisco, Malaysia and Bangalore metropolitan areas|