Vistrian offers two types of training:
Vistrian Desktop Support Training | Help Desk Personnel
Trains the customer’s desktop support personnel to provide on-site support to Vistrian end users
Vistrian System and Network Administration Training | Network Administrators
Provides detailed planning, installation, configuration and operation instruction to system and network administrators supporting Vistrian
Vistrian Desktop Support Training
Our knowledgeable and engaging trainers prepare your desktop support personnel to provide on-site support to your Vistrian end users, so your organization becomes highly self-sufficient in day-to-day equipment management. Hands-on instruction covers Vistrian client software and includes the following:
- Installation
- Application Usage
- Troubleshooting
Training Section | Covered Topics |
---|---|
Installation Prerequisites | Installation process |
Application Usage | Point-to-point, multiparty and interactive equipment management Managing data analysis in a business environment Vistrian client features (Equipment dashboards, Client Audit Trail, High level data visibility) |
Troubleshooting | How to diagnose issues using Vistrian client troubleshooting tools Processes to differentiate between local desktop and networking problems |
Vistrian System and Network Administration Training
Our expert, technically skilled trainers provide detailed instruction to system and network administrators supporting Vistrian Solutions. This training session includes:
- Planning
- System Installation
- Configuration
- Monitoring
- Troubleshooting
Training section | Covered topics |
---|---|
Planning | Assessing the enterprise network for equipment readiness Modeling the Vistrian deployment over existing network infrastructure |
System Installation | Installing Vistrian server software Connecting Clients hardware to the Vistrian Server. |
Configuration | Configuring Vistrian software |
Monitoring | System Central Network VPN Using Call and system tag monitoring Identifying issues |
Troubleshooting | Diagnosing potential issues Common issues and resolutions |