Training

Vistrian offers two types of training:

Vistrian Desktop Support Training | Help Desk Personnel
Trains the customer’s desktop support personnel to provide on-site support to Vistrian end users

Vistrian System and Network Administration Training | Network Administrators
Provides detailed planning, installation, configuration and operation instruction to system and network administrators supporting Vistrian

Vistrian Desktop Support Training

Our knowledgeable and engaging trainers prepare your desktop support personnel to provide on-site support to your Vistrian end users, so your organization becomes highly self-sufficient in day-to-day equipment management. Hands-on instruction covers Vistrian client software and includes the following:

  • Installation
  • Application Usage
  • Troubleshooting
Training Section Covered Topics
Installation Prerequisites Installation process
Application Usage Point-to-point, multiparty and interactive equipment management
Managing data analysis in a business environment
Vistrian client features (Equipment dashboards, Client Audit Trail, High level data visibility)
Troubleshooting How to diagnose issues using Vistrian client troubleshooting tools
Processes to differentiate between local desktop and networking problems

Vistrian System and Network Administration Training

Our expert, technically skilled trainers provide detailed instruction to system and network administrators supporting Vistrian Solutions. This training session includes:

  • Planning
  • System Installation
  • Configuration
  • Monitoring
  • Troubleshooting
Training section Covered topics
Planning Assessing the enterprise network for equipment readiness
Modeling the Vistrian deployment over existing network infrastructure
System Installation Installing Vistrian server software
Connecting Clients hardware to the Vistrian Server.
Configuration Configuring Vistrian software
Monitoring System Central Network VPN
Using Call and system tag monitoring
Identifying issues
Troubleshooting Diagnosing potential issues
Common issues and resolutions